Archive for the ‘Support’ Category

Troubleshooting – QuickBooks Online – QODBC Requires API version 1.1 or 2.0 to communicate with QuickBooks.

Wednesday, November 25th, 2015

 

Click here for more details

 

Troubleshooting – QODBC licensing issues with Windows 10 upgrades

Friday, September 18th, 2015

Problem Description:

I want to upgrade my Operating System to Windows 10 and want to know is there any precautions/actions required for QODBC to keep working. 

Solutions:

Steps before upgrading to Windows 10:

Please follow the steps below before upgrading the Operating System to Windows 10.

1). Deactivate QODBC license with the CD Key from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To “System DSN” Tab >> select QuickBooks Data >> click “configure” >> switch to activate/deactivate >> click “deactivate”

Please refer to the link below for Deactivating the QODBC license.

How to activate/deactivate QODBC

It is highly recommended that you deactivate the license before upgrading the OS.

2). Uninstall QODBC from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Uninstall QODBC

Follow uninstall steps & uninstall QODBC.

3). Upgrade the OS to Windows 10.

4). After upgrading the OS to Windows 10, please refer to the link below for installing QODBC and follow the steps:

Connecting QODBC Driver to QuickBooks for the First Time (Video)

5) After the successful installation of QODBC, please activate the QODBC license with the CDKey from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To “System DSN” Tab >> select QuickBooks Data >> click “configure” >> switch to activate/deactivate >> click “activate”

Please refer to the link below for Activating the QODBC license.

How to activate/deactivate QODBC

Problem Description:

I have upgraded my system to windows 10 and after upgrading the the OS I am facing licensing issues. I have a QODBC license, but my QODBC Setup Screen >> About tab says Evaluation Version has expired. 

Please help me on this issue.

Solutions:

Steps after upgrading to Windows 10:

If you did not deactivate the license and have already upgraded windows directly and are unable to use QODBC, then please follow these steps:

1). Try to run QODBC Setup Screen as “Run as Administrator” from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> right click on QODBC Setup Screen and “Run as Administrator”.

If above does not resolve issue, then please follow the steps below:

2). Please try to Deactivate the license with the CD Key from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To “System DSN” Tab >> select QuickBooks Data >> click “configure” >> switch to activate/deactivate >> click “deactivate”

3). Please try to Activate QODBC with the CD Key from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To “System DSN” Tab >> select QuickBooks Data >> click “configure” >> switch to activate/deactivate >> click “activate”

Please activate with the CD Key, after the successful activation please test the connection with QuickBooks using the VB Demo.

Please refer to the link below for Activate/Deactivate QODBC license.

How to activate/deactivate QODBC

If you encounter “CD Key Exhausted” message, wait for 24-48 hours and then try to Activate license.

If you are still facing licensing issues or unable to deactivate QODBC, raise a support ticket with “Sales – Registration – Activation Department”

Click Here for raising a support ticket. 

QODBC is missing tables and fields after upgrading to QuickBooks 2014 R6

Thursday, July 3rd, 2014

Error after Updating to QuickBooks 2014 R6

Tuesday, June 24th, 2014

The procedure entry point EnumProcessModuleEx could not be located in the dynamic link library PSAPI.DLL

This is an known issue with QuickBooks 2014 r6 Update.  Source : http://www.sleeter.com/blog/2014/06/quickbooks-2014-r6-bugs/

6/20/2014: Intuit says that they are working on these issues and hope to have a fix soon.

Solution:

One of the workaround is install QuickBooks 2014 R5.

To resolve this issue, we kindly request you to get in touch with Intuit QuickBooks Support.

We have noticed that the reported error occurs in RDS.  You may try QRemote as an alternate to RDS.

Accessing QuickBooks Data Remotely using QODBC & QRemote. (Video)

How to Configure QODBC to Work With 64-bit MS Excel

 

QODBC Online for QuickBooks In Development

Friday, May 16th, 2014
QODBC Online for QuickBooks In Development
We had previously reported that Intuit is removing support for the QuickBooks SDK from QuickBooks Online edition.
This means that the standard edition of QODBC will stop functioning with QuickBooks Online, because when the customer upgrades to the new “QuickBooks Harmony” edition, the SDK which powers external tools such as QODBC will no longer function, and there is no reverting back to the older version if you switch.
However, we have recently found a way to create a communication between an ODBC Driver and the new QuickBooks Online Harmony version by using an SDK to IPP conversion program paired with a secure web application for handling of the data transfer.
This development is expected to take about a month, and at the end of that time we will introduce a new product called QODBC Online for QuickBooks.
This product will be offered at a monthly rate for every customer account, to match up with the monthly billing used by QuickBooks Online.
It will work only with QuickBooks Online and will not function with any desktop versions of QuickBooks.
Every program that you have written for QODBC will function the same with the QODBC Online version as it did talking to QuickBooks Online in the previous edition, so no reprogramming is required, except maybe the connection string.
Keep in mind that the number of tables available in the QuickBooks Online edition remains a smaller number than QuickBooks Desktop offers, there have been no changes in that area even though the technology is changing.
If you or any of your users are using QuickBooks Online with QODBC, you will want to delay the conversion to the “Harmony” edition of QuickBooks Online until you are ready and tested.
QODBC Online for QuickBooks will be available soon as an open beta version for testing by all developers, and we hope to complete our work and release the final version around June 15 2014.
It’s important to remember that if you convert QuickBooks Online to the “Harmony” version, you will not be able to switch back to the previous version and will be without QODBC access until our new version is finished testing.
For more details, see this article:
thanks for your support of QODBC!

Known issues with QuickBooks 2014 SDK

Monday, September 30th, 2013

QODBC Evaluation Period Expired after upgrade to Intuit Enterprise 2014 (QBES 14.0)

Monday, September 30th, 2013

Please download the latest QODBC version (QODBC 13.0.0.297 or above) .

http://www.qodbc.com/qodbcDownload.htm

Skip the CD Key Step during installation
Restart the Machine after new version is installed (if prompted)

For Details : Click Here

QBXML components have not been installed

Sunday, June 30th, 2013

There has been few problems reported when Upgrading to QuickBooks 2013 R7.

After auto update/manual install of QuickBooks 2013 R7 version, QODBC/QuickBooks SDK reports error on connect.

This is basically the SDK files are not updated correctly.