QODBC News

To ensure our customers receive the highest level of security, performance, and compatibility with the latest data environments, we are announcing the End of Free Support (EOFS) and Support Timeline for older versions of QODBC.

Moving forward, our support resources – including free email/forum assistance and paid phone support – will be focused on our latest subscription-based models.

Support Timeline Overview

Please review the dates below to see how your current license is affected. Once the support date has passed, technical assistance for these versions will no longer be available.

Note for POS Users: Any QODBC POS license purchased three years or more prior to the current date is now considered “End of Free Support.”

Maintaining Your Support Access

To continue receiving technical assistance, customers must transition to the new QODBC 2024 Subscription Model.

Upgrading to the QODBC 2024 license ensures:

• Continued Access: Eligibility for free email and forum support.
• Phone Support: The ability to purchase on-demand phone assistance.
• Stability: Full compatibility with modern operating systems and the latest accounting data structures.
• Continuous Updates: Receive new features and fixes in QODBC. Stay compatible with the latest QuickBooks releases without manual repurchase.

Next Steps

We recommend upgrading your license before your specific EOFS date to avoid any service interruptions.

Ready to upgrade? Upgrading is a straightforward process:

• Step 1: Visit https://qodbc.com/buy-qodbc-desktop-subscription/ to view subscription pricing.
• Step 2: Purchase the QODBC 2024 License.
• Step 3: Install QODBC 24 version and activate license to restore full support eligibility.

If you have questions regarding your specific license status or the upgrade process, please reach out to our sales team at https://qodbc.com/contact-us/ or visit our Support System at https://support.flexquarters.com/.

Thank you for your continued partnership as we work to provide you with the most reliable data connection tools on the market.

QuickBooks Compatibility & Upgrades

We understand that your QODBC performance is tied to your QuickBooks environment. If you are currently utilizing QuickBooks 2023 or lower, please note the following:

• Optional Update: You may choose to update your QuickBooks software to QuickBooks 2024 (available via one-time perpetual license or subscription).
• Intuit: Visit https://quickbooks.intuit.com/desktop/ to purchase QuickBooks 2024 Subscription.
• StackSocial: Visit StackSocial to purchase QuickBooks 2024 life time.
• Amazon: Visit Amazon to purchase QuickBooks Desktop 2024.
• Flexibility: While upgrading QODBC to the 2024 license is required for continued support, upgrading your QuickBooks software to 2024 remains optional. QODBC 2024 is designed to remain compatible with older versions of QuickBooks while providing you with a supported driver.

Recently Intuit announced changes to several of the QuickBooks product lines.

QuickBooks 2021:

If you are currently using QuickBooks 2021 (only this year), Intuit is closing support and downloads for this specific version including QuickBooks Desktop Pro, Premier, and Enterprise Solutions. You will no longer have access to add-on services for QuickBooks 2021 including bank downloads and payroll services.

The QuickBooks software other than downloads and updates will continue to work as normal and QODBC and QXL subscriptions will continue to work as expected with this version and others, including our OEM partners.

QuickBooks Pro and Premiere:

Intuit will discontinue sales of QuickBooks Pro Plus, Premier Plus, Mac Plus, and Desktop Enhanced Payroll to new U.S. subscribers after September 30, 2024, although we will continue to support renewals.

QuickBooks Enterprise customers are not affected by this change. See details here.

If you continue your existing subscription to these products past the deadline date, these products will continue to work as normal and QODBC and QXL subscriptions will continue to work as expected with this version and others, including our OEM partners.

For more information regarding other changes being made to QuickBooks 2022-2024 products please see the following article from Intuit:
https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/us-quickbooks-desktop-sold-july-2024/L5lkQNq7L_US_en_US

Thanks for being a customer of QODBC and QXL!

Throughout our history, for the QODBC product line, we have followed the patterns set by Intuit – the maker of QuickBooks. If Intuit made a change, we made a similar change. We figure that they are a multi-billion dollar company, so how far wrong can we go by following their moves right?

So last year, QuickBooks went entirely to a subscription model for the Windows Desktop product line, so the question came up, should we switch to a subscription model also? Initially, there was a lot of resistance because it’s a big change, and we don’t want to mess up our current customers or their needs.

But we also need to realize that, at some point, people will need to get a new version of QODBC. Right now, we’re using the major version number inside the QuickBooks product (2023, 2024) to determine what version of QuickBooks is being used so that the matching QODBC version is correct for this user. Now that QuickBooks billing is on a subscription, we feel that Intuit may stop updating this number in the future since version/year is no longer a selling point on in-store boxes, for example, so we need to plan for this eventuality.

Because the QuickBooks database format changes on a regular basis, it is best to use the QODBC version which matches that version of the QuickBooks database. Keeping the QODBC Driver up to date is the easiest way to make sure you are getting the latest database details from QuickBooks as well as the latest bug fixes available. So that’s why when it’s 2022, and you have a version for 2021, you can’t use it on the 2022 QuickBooks because the databases have changed, and QODBC needs to be updated to handle those new modifications.

Also, we had a problem with people who would find out about us and buy QODBC in August or September, only to have another version of QuickBooks come out very quickly, and after installing that upgrade, having to purchase ANOTHER copy of QODBC for the newer version of QuickBooks. This issue had to be handled manually by our support team, taking much time and effort and causing grief for the customer.

These various issues cost us and our customers time and money, and the smoother way to move forward seems to be the subscription model since it matches up with QuickBooks and synchronizes the relationship between QODBC and QuickBooks so they are both always the latest version and can be updated at any time.

You can go forwards or backwards on both – it doesn’t matter which version you have of either product as long as the subscription is active – you can choose which version of each product is working best for your needs. So, since we couldn’t depend on QuickBooks continuing to keep putting out new revisions and updating the major version number, we thought it was best to go with a subscription model. We have been using an identical subscription model on the QuickBooks Online edition for a few years now, and there have been very few issues with licenses – it just works.

We attempted to keep the pricing as similar as possible, and even with inflation running high, we still are using the same pricing as we have had for 21 years, since 2002. We wanted to make it as similar to the previous product as we could, so we made it yearly billing with no price change.

Other than that, we think this change makes life easier for QODBC users and consultants, and instead of being forced to upgrade when new QuickBooks versions are released, we let you decide if or when you want to upgrade your QODBC version. If it is working well, no need to touch anything under the subscription model.

Not everyone will be happy with this change, but we think they will get used to the simplicity of never again having to think about license issues – you will be automatically billed each year with no need to take any action, and your subscription will continue. In addition, you will get an email one week before your subscription renewal, just in case you want to cancel the renewal or use a new credit card for billing. If all goes well on the renewal, you will see no service outages from QODBC.

This has been a difficult transition for us, but we hope it is easier for most customers in the long run, and we hope to be your go-to choice for QuickBooks database access for some time to come – your feedback is always appreciated, and if you have any further questions, Please don’t hesitate to ask.

Thanks for being a customer of QODBC!

Bradley Waddell

Managing Director, FLEXquarters.com Limited – home of QODBC and QXL

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